架构师提供的文本描述。与Airbnb环境团队合作设计的Airbnb CX集线器-位于波特兰历史悠久的Blagen座-重新定义了一个传统的客户服务呼叫中心，并彻底改变了人们的工作方式。该设计得益于Airbnb正在进行的关于如何支持其客户体验代理并增强其能力的研究，它提供了一系列适应不同工作风格的环境，允许CX代理在任何特定时间选择最佳支持其工作的设置。

Text description provided by the architects. Designed in collaboration with the Airbnb Environments team, the Airbnb CX Hub - located in Portland’s historic Blagen Block – redefines a traditional costumer service call-center and revolutionizes how people work. Benefitting from Airbnb’s ongoing research on how to support and empower their Customer Experience Agents, the design provides a range of environments that accommodate different work styles, allowing CX Agents to choose a setting that best supports their work at any given time.

 © Jeremy Bitterman

c.杰里米·比特曼

代理没有被分配到一个特定的工作空间，而是提供了在桌子上工作、懒散或站立的选项-在活动的或集中的设置中。为了确定提供的选项的数量，对代理的数量应用了冗余。空间最大化的办法是将个人仓库合并成站立高度站，为代理人提供一个降落和储存个人物品的地方。

Agents are not assigned a specific space to work rather are presented with options for working at a table, lounging or standing - in active or focused settings. To determine the quantity of options provided, a redundancy was applied to the number of agents. Space was maximized by combining personal storage into standing height stations, giving agents a place to land and store personal belongings.

 © Jeremy Bitterman

c.杰里米·比特曼

所有地点都提供电力和数据，以实现最终的灵活性。为了确保声学的舒适性，我们努力提高墙壁的效能，并尽可能降低反射率。此外，当他们接电话时，特工们可以在耳机里听到他们自己的声音-让他们对自己的音量感到良心。

Power and data are provided at all locations for ultimate flexibility. To ensure acoustical comfort, efforts were taken to increase the effectiveness of walls and reduce reflectivity wherever possible. Additionally, agents can hear their own voice in the headsets they wear when taking calls - making them conscience of their volume.

 © Jeremy Bitterman

c.杰里米·比特曼

内部被现有的厚厚的砖墙划分为南北两部分。这是一种自然的方式来创建两个不同的环境-积极和集中。活动的一面提供了一个均匀的，周围的光线水平，进一步明亮的使用软颜色和轻木材，鼓励合作。

The interior is divided North and South by an existing thick brick wall. This served as a natural way to create two distinct environments – active and focused. The active side provides an even, ambient light level, further brightened by the use of soft colors and light wood, encouraging collaboration. 

 Second Floor Plan

二层平面图

聚焦的一面更柔和，在工作区域上有一个黑色和丰富的调色板的聚焦光口袋，以传递一个更安静的气氛和支持“头向下”的工作。现有的木地板进行了修补，反映了建筑物的历史质感。其结果是一个灵活、创新的工作环境，让人感觉到对Airbnb和波特兰的欢迎和明显的表达。

The focused side is more subdued, featuring pockets of focused light over work areas with a dark and rich palette to impart a quieter atmosphere and support “heads down” work. Existing wood floors were patched, reflecting the buildings historic texture. The result is a flexible innovative work environment that feels welcoming and distinctly expressive both of Airbnb and of Portland.

 © Jeremy Bitterman

c.杰里米·比特曼